*The Only Cell Service in this Area is AT&T and T-Mobile; You may want to bring a phone card.

Rates & Minimum Nights for Reservations:
Prices vary, depending on number of people in group and accommodation reserved.
Check our Accommodation Rates List on website for pricing.
Children are Welcome; Children under 1 year old are Free.
       *Rates can change from year to year & do not include Lodging Tax*
2 night minimum for Fall / Winter / Spring - Sept. after Labor Day until before Memorial Weekend
3 night minimum for Fall / Winter / Spring Holidays, Spring Break & Labor Day Weekend
4 night minimum for Summer – Memorial Weekend until school starts after mid August
2 night minimum after Mid August when school starts

Property & House Rules:  *$200.00 fee per Reserved Night if you Break Our Rules

• Only Registered Paying Guests are Allowed on Lodging Properties.
• Maximum Occupancy based on number cabin will sleep; We don’t allow more than cabin sleeps.
• No High School or College Age People Without Parents.
• No Illegal Drugs or Underage Drinking on Lodging Properties.
• We are a Non Smoking Establishment – No Smoking Outside or Inside Any of Our Properties!
• Pets Not Allowed at all Properties;
      up to 2 Pets Allowed Inside @ Oak Haven & Farhaven, @ Casa Rio Frio(Outside Only)
• No Use of- Firearms, BB/Pellet Guns or Fireworks on Properties.
• No ATV, 3 or 4-Wheeler, Dirt Bike or Golf Cart riding on any properties.
• No Confetti Eggs, Water Balloons, Silly String, Tube or Spray Paints, Sidewalk Chalk, Piñatas.
• Do Not Write, Paint or Carve on Trees, Structures or Permanent Rocks!
• Be careful if you move any furniture & put it back in its place before checking out.
• Fires must be in grills or designated fire rings only. *No campfires during Burn Ban!
• Firewood is not provided; No cutting of limbs or trees for firewood.
• Be Good Neighbors; Keep Music & Noise Level Down. *Quiet Time After 11pm at all Cabins & Homes.
• Motorized Vehicles Allowed Only on road & parking area; Not on grass, trails, or by the river.

Deposit Required to Make Reservations:
We Must Receive Reservation Deposit by Credit Card When Reservation is Made (or if you don’t have credit cards) Check Must Be Received Within 5 Working Days After Reservation is made. $50.00 Charge for Returned Checks
Credit Card info required on all reservations. Groups of 10 or more- Deposit returned after No Problems found.
We take Visa or Master Card Credit Cards for Deposits Only
Balance Must Be Paid with Cash, MO, Traveler Checks or Personal Checks.

Cancellations:
Refunds: This is a seasonal business that necessitates a firm cancellation policy.
We can’t predict the weather and refunds cannot be made due to weather or river conditions.
We cannot adjust rates for family emergencies, late arrivals, early departures, or weather conditions.
No refunds for early departure or to those asked to leave for not conforming to our rules of good conduct & safety.
Cancellations Must be made 14 days before arrival date to receive 50% refund of your deposit.
Less than 14 days notice of cancellation; NO REFUND.

Date or Lodging Changes:
$30.00 Fee Kept from Deposit on All Date Changes or When Switching From One Lodging to Another.
Date/Lodging changes must be made 14 days before arrival date or it's considered a cancellation.

Check-In Time - 3pm to 6pm (Bring Signed Registration/Liability Agreement with you)
Check In After Hours by Advance Notice. Considered a “No Show” if check-in is not made by 7pm
(unless notification of late arrival is made to management).
No Refund for “No Show”-  Pre-arranged Late Arrivals need to fill out & sign the “Registration/Liability Form” prior to arrival. Please execute this agreement and fax it to 830-966-4662, or email scanned signed agreement.

Check-Out Time - 11 am - Bring Keys Back to Office Gate & Put In Key Box. (Unless told otherwise)
*Lost or Unreturned keys are $5.00 each key.

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